The Client
Peugeot Outils Professionnels is the professional tools division born from two industrial heritages of excellence: the know-how of Peugeot, which has mastered the art of cutting since 1810, and the expertise of Tivoly, metalworker since 1917. The brand creates machines and tools for the most demanding professionals — from metal stationary machines and wood stationary machines to piston compressors, corded power tools, and concrete tools.
Their mission: support companies and professionals with ready-to-use, robust, ergonomic, and repairable tools, backed by flawless after-sales service. As they say — “Tools in good hands.”
The Challenge
Peugeot Outils Professionnels needed a platform that could:
- Showcase two product ranges — an accessories range and a machines range — organised by professional trade (maintenance MRO, building, metal working)
- Support machine registration — customers register their machines within 30 days of purchase for an extended 2+2 year warranty
- Provide a dedicated after-sales service portal with repair handling committed within 48 hours after reception, operated by technicians who assembled the tools
- Present strong warranty commitments — French-based customer service, 15-year spare parts availability, 24-hour response time
- Manage resellers and importers alongside direct professional customers
- Deliver institutional content — company history tracing back to Peugeot’s origins in 1810, and corporate values
What We Built
A headless PWA storefront powered by Intershop Commerce Management, built on our E3 accelerator — the same proven architecture behind Tivoly.com.
Key Features Delivered
- Product catalogue by trade — Maintenance MRO, Building, and Metal Working, with dedicated product universes (metal stationary machines, wood stationary machines, piston compressors, corded power tools, vacuums, tools for concrete, screwdriving)
- Machine registration system — integrated “I Register My Machine” portal for extended warranty activation
- After-sales service integration — dedicated customer service contact with direct phone line (04.79.89.59.00), committed 48-hour repair handling
- Multi-language support — French and English
- Professional resources — FAQ, news, downloadable catalogues
- Reseller and importer directory — dedicated access for distribution partners
- Newsletter subscription and social media integration (LinkedIn, Facebook, Instagram)
- Warranty information — clear presentation of the 2+2 year warranty, French design credentials, 15-year spare parts guarantee
Warranty & Service Highlights
| Commitment | Detail |
|---|---|
| Warranty | 2+2 years (extended via registration) |
| Response time | 24 hours |
| Repair handling | 48 hours after reception |
| Spare parts | Available for 15 years |
| Customer service | France-based technicians |
Results
A platform that reflects Peugeot’s heritage since 1810 while delivering a modern, fast B2B buying experience
Integrated after-sales workflow reducing support friction for professional customers
Machine registration driving customer engagement and extended warranty adoption
Client: Peugeot Outils Professionnels (Peugeot Frères Industrie / Tivoly Group)
Platform: Intershop Commerce Management + Headless PWA (E3)
Project url: www.peugeot-outils-pro.com
